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Press inquiries rarely arrive in one tidy queue. They come through a press inbox, a switchboard note, a media form or a message sent straight to a spokesperson, and the hour each one lands matters as much as what it asks.

The media inquiry triage AI agent from Nestack Agent Care handles the intake side of that work. It logs the inbound inquiry the hour it arrives, works out who the sender actually is rather than trusting the byline, classifies the question by subject matter, and routes it to a named duty officer with the clock already running.

What the agent does

• Stamps every inquiry with its arrival time, whatever channel it came through.
• Resolves the sender against the address, the outlet and prior contacts.
• Keeps the journalist's stated deadline separate from any statutory clocks in play.
• Escalates an inquiry that suggests a leak, since that can change what a company is allowed to delay.
• Sends the sender a receipt saying who holds the inquiry and by when, and stops there.
• Retains the message, the routing, the escalation and the reply under the sender's record.

Where the human stays in charge

Logging, sender resolution, routing and escalation belong to the agent. The answer itself belongs to a named officer, who approves the words before anything goes back. Routing accuracy, reassignments and queue dwell time are tracked so the team can see where the agent needed help.

Read more about how Nestack runs managed AI agents for communications teams at Nestack Agents.